Sugar Reset Money-Back Guarantee: How to Claim a Refund
Yes, every Sugar Reset kit comes with a 60-day money-back guarantee from the purchase date.
Call or email the order desk with your order ID, then mail the bottles to 757 Third Avenue, Floor 14, New York, NY 10017, USA. The buyer pays return shipping.
Does Sugar Reset have a money-back guarantee? Yes, 60 days on every kit
The seal promises money back, and the sales page sets the window at 60 days.
60daysThe seal reads "60-Day Money Back." That wording is a summary, and it is the promise most buyers see first, before they ever check the specific terms.
The specific terms live on the official sales page: 60 days from the purchase date, with the buyer paying return shipping. That is the version that actually governs a purchase, since a seal has room for a slogan, not a paragraph of terms.
What exactly does the Sugar Reset guarantee cover?
The sales page and the seal, read together, cover a specific set of promises. Here is what that adds up to, in plain terms, before you write in.
What is covered
A refund on a purchase made through the official sales page, claimed within 60 days of your purchase date, once your return is confirmed.
Who pays return shipping
The buyer pays return shipping. Send it with tracking and hold on to the postage receipt.
What starts the process
Calling or emailing the order desk with your order ID. That is the step before any return is mailed.
What the guarantee is not
Not a promise about how you will feel, and not a claim that the drops will work the same way for every buyer.
How does the 60-day window compare to a kit's supply?
The guarantee window is measured from your purchase date, not from when you open the first bottle, and it is the same length no matter how many bottles you ordered.
| Kit | Days of supply (2 droppers/day) | Guarantee window | Window covers the full supply? |
|---|---|---|---|
| 2 Bottles | 60 | 60 days | Yes |
| 3 Bottles | 90 | 60 days | No |
| 6 Bottles | 180 | 60 days | No |
Every kit gets the same 60-day window, counted from your purchase date, no matter how many bottles you bought. See our pricing page for the kit sizes themselves.
This is exactly why a smaller kit is a reasonable way to start. Even the 6-bottle kit, with 180 days of supply at two droppers a day, still only carries the same 60-day window to decide as the 2-bottle kit. Ordering more bottles up front buys a lower price per bottle, not more time to judge the routine before the guarantee window closes.
How do you claim the Sugar Reset guarantee?
Five steps, starting with a call or an email.
Call or email the order desk
Reach the order desk by phone or email and say you want to use the 60-day guarantee.
Give your order ID
Have your confirmation email open. Your order ID is how the order desk confirms your purchase date and checks you are inside the window.
Mail the bottles back
Send them to 757 Third Avenue, Floor 14, New York, NY 10017, USA with full name, email and order ID written inside. The buyer pays return shipping. Send it with tracking and hold on to the postage receipt.
Use a tracked shipping method
A tracked service protects you if the return is lost or delayed on the way back.
Wait for the refund to post
3-5 business days after the return is credited, then 5-10 days to show on the card.
Why does a guarantee claim start with a call or an email?
The claim process starts with a call or an email, not a form on this website. The order desk, by phone or email from the footer, is the team that can see your specific purchase, confirm your purchase date and start the return.
This website’s own inbox, listed in the footer, is staffed Mon-Fri 9:00am-5:00pm ET and covers pages, typos, privacy and press (this inbox cannot see orders), not order lookups. Sending a refund request there first just adds a delay while it gets routed, if it gets routed at all.
Keep any tracking number for your return until the refund actually posts. A lost return with no tracking is the most common way a legitimate refund request gets stuck, since there is no proof the bottles are on their way back.
Does the 60-day guarantee apply to every Sugar Reset purchase?
The guarantee applies to orders placed through the official sales page. It does not extend to a bottle bought from an unverified reseller or a social media ad, even if that seller quoted the same "60-day" wording, because we cannot confirm what terms, if any, stand behind a purchase we did not run.
- Your order went through the official sales page checkout
- You are within 60 days of your purchase date, not your delivery date
- You still have your order ID from the confirmation email
- The bottle came from an online marketplace listing or a social ad, not the official checkout
- You cannot locate an order confirmation or order ID for the purchase
- More than 60 days have passed since you bought it
Not sure where your bottle came from? See where to buy Sugar Reset for how to check.
What should you check before you mail a return?
Before you seal the return box, a few minutes of prep can save a delay later. None of this changes the guarantee itself; it just keeps your return moving once it ships.
Photograph what you are sending back
A quick photo of the bottles and the note with your name, email and order ID gives you your own record, separate from the carrier's tracking.
Check the count against your order
Match the number of bottles you are returning to what you ordered, so the order desk is not guessing at what arrived.
Write your order ID on a note inside the box
Put it with the bottles, not taped to the outside, where it can be lost or damaged in transit.
Seal the box well
A box that opens in transit can lose the note inside, which can slow down matching your return to your order.
How long does a Sugar Reset refund take?
| Stage | Who acts | Typical timing |
|---|---|---|
| You call or email the order desk | You | Same day |
| You mail your return | You | Return shipping is paid by the buyer |
| Return is received and credited | Seller | 3-5 business days after it is credited |
| Refund posts to your card | Your bank | 5-10 days after the credit |
These are two separate clocks. One is the return being credited once it arrives; the other is your own bank posting that credit to your statement. Both have to run before the money is actually back in your account, which is why a refund rarely shows up the same week you mail the box.
Add the time your return spends in transit on top of these two clocks. Plan for several weeks between mailing bottles back and seeing money on your card, not a few days.
Is the guarantee a health promise or a purchase policy?
The money-back guarantee is a buying term, not a health promise. The guarantee refunds what you paid if you are not satisfied with the purchase; it says nothing about how the drops will affect you, and it is not a claim that they work for everyone or for anyone in particular.
The front label makes one claim: "Promotes Metabolic Balance." The sales page's other support statements are its own wording, not a proven effect, and this site does not add a health promise on top of the refund policy. Sugar Reset is not a diabetes treatment; a refund does not change that.
For the return mailing address and what to include in the box, see our refund policy page.
Guarantee: common questions
Does Sugar Reset have a money-back guarantee?
Yes. The seal says "60-Day Money Back," and the sales page prints a 60-day window on every kit.
How many days do I have to return Sugar Reset?
60 days, counted from your purchase date, per the sales page.
Who pays return shipping?
The buyer pays return shipping. Send it with tracking and hold on to the postage receipt. Call or email the order desk first so the return is set up correctly.
How do I start a guarantee claim?
Call or email the order desk with your order ID.
Do I have to mail my bottles back?
Yes. Mail them to 757 Third Avenue, Floor 14, New York, NY 10017, USA with full name, email and order ID inside.
How long does a Sugar Reset refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, once your return is received and credited.
Does the 60-day window cover a whole kit's supply?
Yes, on every kit currently listed. The window is the same 60 days no matter the kit size.
Is the money-back guarantee a promise the drops work?
No. It is a purchase policy that refunds what you paid; it is not a medical promise about results.
Keep reading
Sugar Reset Refund Policy
The full return process: where to mail a return, and what to include.
Read →How Much Does Sugar Reset Cost?
Kit sizes and why a smaller kit fits a first order inside the 60-day window.
Read →Sugar Reset Shipping
Where orders ship from, tracking, and what to do if a package is late.
Read →Order Sugar Reset from the authorized retailer
One bottle holds 60 one-millilitre servings. Two, three and six-bottle kits cost $79, $69 and $49 a bottle, and each comes with the same 60-day money-back guarantee. Questions before you order? The FAQ covers the common ones.
